Continue customer conversations on WhatsApp.

Connect a merchant-owned WhatsApp Business account, use approved templates, and keep message activity visible alongside other customer work.

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Connection boundary

Your business account, approved templates, and customer consent

  1. 01

    Connect the business account and phone number you own

  2. 02

    Use provider-approved templates for eligible conversations

  3. 03

    Keep setup readiness separate from live provider approval

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