Every customer.
One connected experience.

Bring your customer data, email, and onsite experiences together. Turn every interaction into a lasting relationship.

Reach every customer like you know them.

Create personalized conversations across every channel, powered by real customer context instead of disconnected campaigns.

Your auto replies

Counts reflect the recent activity returned by Instagram automation history.

LeadActive

@apatiteai · Contains Strategy

Trigger wordConversation flow

ResponseHello, thank you for reaching out.

2 primary messages · Email + SMS

Recent triggers3

Replies sent3

A smiling marketer responding to a customer on her phone

Shopify
Instagram
WhatsApp
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Explore Comms

Find your path

Built for the way you grow.

Platform partners

ShopifyPartner

MetaTech Provider

Engage every customer your way

Customer analyticsExample data

See where customers drop off

Journeys that respond

Use behavior, waits, and eligibility checks to choose the next step.

New customer questionA sizing question arrived

Conversations in context

Bring a new question into the shared inbox with customer history beside it.

One connected relationship

Keep customer context close across forms, email, and conversations.

One connected system

Every signal becomes a clear next step.

Connected customer context

Know every customer as they move.

Bring forms, conversations, orders, and campaign activity into one usable customer timeline.Explore customers

Revenue journeys

Turn behavior into the next best action.

Use real customer intent to trigger the right message, wait, decision, or human handoff.Explore journeys

Boost across Fendsy

Move from insight to prepared work.

Ask what changed, then let Boost prepare the audience, journey, or campaign for your review.Meet Boost

Email, onsite chat, and social questions stay beside the customer they belong to.

Fendsy helpdeskCustomer context, in one place

Instagram · Apatite customerCan you help with my order?

Customer timelineStory reply, sizing form, and email together

Shared inboxOne conversation, ready for your team

Email · Customer questionWhen will my order arrive?

Approved reply · Delivery updateHi! Your order is packed and ready for dispatch.

Ready for reviewA consistent answer in the conversation

Onsite chat · Customer questionHow do I choose the right size?

Customer AgentChecking your approved sizing guide

Answer preparedHelpful guidance grounded in your knowledge

Onsite chat · Apatite customerI need help with this order.

Context kept with the threadPrevious messages and customer activity

Team takeoverA person can continue from here

Email, onsite chat, and social questions stay beside the customer they belong to.

Native commerce syncShopifyProducts, customers, confirmed orders

Account connectionInstagramComments, messages, reply rules, and team follow-up.

Account connectionWhatsAppBusiness numbers, templates, conversations, and flows.

Read-only connectionMeta AdsAd accounts, campaigns, insights, and reporting freshness.

Site scriptFendsy SiteForms and onsite activity

One Site. More ways to start.

Your site, connected.

One script for forms and permitted onsite activity. Shopify adds native commerce sync.

See the install path

Site scriptWooCommerceSite script for onsite activity

Site scriptWordPressSite script in custom code

Site scriptWebflowSite script in custom code

Site scriptWixSite script where code is allowed

Site scriptFramerSite-wide custom code

Site scriptSquarespaceSite-wide code injection

Site scriptCustom websiteAdd to your template

Site scripts add onsite features. Catalog and order sync need a native connection. Custom code access varies by platform.

Developer platform for GTM teams

Turn customer signals into usable context.

Instrument behavior once, resolve signed-in customers safely, and give marketing, lifecycle, and support teams data they can actually act on.

Scoped keys, retry-safe events, visible receipts, and reviewable drafts.

order-paid.ts

TypeScript

const event = {
  eventId: "order-123-paid",
  eventName: "custom.order_paid",
  idempotencyKey: "order-123-paid",
  source: "order_server",
  schemaKey: "standard.generic",
  schemaVersion: 1,
  payload: { orderId: "123" },
  money: { currency: "INR", amount: "125.00", precision: 2 }
}

const response = await fetch("https://api.fendsy.com/v1/events", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.FENDSY_API_KEY}`,
    "Content-Type": "application/json"
  },
  body: JSON.stringify(event)
})

202 · Event accepted

What is Fendsy?

Fendsy is a customer engagement workspace for website forms, customer context, email campaigns, journeys, and support conversations. Teams can work from the same customer history instead of separate tools.

See customer profiles

How does Fendsy bring customer data together?

Fendsy links identified form, conversation, campaign, and connected store activity to a customer timeline. Each event keeps its source, so a website visit is not mistaken for a confirmed order.

See customer profiles

Can I connect my Shopify store to Fendsy?

Yes. The Shopify connection brings products, customers, and confirmed orders into Fendsy. Check sync health before using store data in campaigns or analytics.

See Shopify setup

Can I use Fendsy without Shopify?

Yes. Add the Fendsy Site script to a website that allows custom code for forms and permitted onsite activity. The script alone does not sync products or orders.

See Site setup

How does Fendsy handle marketing consent?

Fendsy keeps available consent and subscription history with the customer. Email and messaging actions still check channel eligibility and sender readiness before sending.

See consent-aware forms

Can Fendsy automate Instagram or WhatsApp messages?

Fendsy supports Instagram reply rules and eligible WhatsApp flows. Live actions depend on connected business accounts, provider permissions, customer consent, and message rules.

See social tools

What can Boost help my team do?

Boost can help explore authorized customer data and prepare work such as chart, audience, or campaign drafts. Your team remains responsible for reviewing consequential actions.

See analytics

Can developers send data from a custom website or app?

Yes. Developers can use Site-bound web collection and scoped server APIs. Confirmed orders need a trusted commerce or signed server source, not a browser click.

Read the developer guide

Your next move

Make every customer moment count.

Start with one channel. Connect the rest as you grow.

Create your workspace

Free

For one person proving the workflow.

₹0forever

100 AI Credits / month
10,000 email recipients / month
25 content items + 1 GB media
1 site + 1 custom domain
1 custom mail domain
1 team seat + 1,000 customer profiles

Start free

Starter

For small teams beginning to automate.

₹999/ month

500 AI Credits / month
25,000 email recipients / month
25 WhatsApp paid messages / month
50 SMS billed parts / month
100 content items + 5 GB media
3 sites + 3 custom domains
3 custom mail domains
3 team seats + 5,000 customer profiles

Choose Starter

Growth

Recommended

For growing teams working across channels.

₹2,599/ month

2,000 AI Credits / month
100,000 email recipients / month
100 WhatsApp paid messages / month
100 SMS billed parts / month
500 content items + 25 GB media
3 sites + 3 custom domains
10 custom mail domains
10 team seats + 25,000 customer profiles

Choose Growth

Scale

For established teams with higher volume.

₹12,999/ month

5,000 AI Credits / month
500,000 email recipients / month
1,000 WhatsApp paid messages / month
1,000 SMS billed parts / month
2,500 content items + 100 GB media
10 sites + 10 custom domains
25 custom mail domains
25 team seats + 100,000 customer profiles

Choose Scale

Enterprise

For complex organizations and dedicated agreements.

Customannual contract

Contract-defined allowances
AI Credits by agreement
Dedicated commercial terms

Choose Enterprise

Every customer.
One connected experience.

Reach every customer like you know them.

Built for the way you grow.